PROD-GATE
INCIDENT BRIEF

Fill this in before you call, or paste it into the form at
prodgate.com/contact. The more of it you have, the further the first
five minutes go.

WHAT IS BROKEN
One or two lines in plain words. What stops working, and what it stops
you doing.

WHEN IT STARTED
The date, the time, and whether it came on suddenly or crept in.

WHAT CHANGED
Anything that changed just before it broke: a release, a patch, a
config change, a new user, a new device, a power cut.

VERSIONS
The platform and version you are on, and the version it was on before.

THE EXACT ERROR
The whole message, copied as it appears. Not a description of it.

WHAT YOU HAVE TRIED
And what each one changed. Include the ones that did not work.

WHAT YOU NEED
The outcome you need, and by when.

A note on secrecy: do not paste passwords, private keys or customer
records into this sheet or into the form. Send those through a channel
we agree on the call.